company profiles detail
After developing custom software for large companies to better manage their
customer relationships for more than a decade, Chordiant decided to productize
its knowledge and experience. What emerged was the Customer Communication
(CCS), its flagship product. The company now focuses on providing leading edge
call center applications for large customer-centric enterprises. It
transform a call center into an Enterprise Business Center, while is highly
responsive to business changes.
Chordiant's Customer Communication Solution (CCS) is a far-reaching software
solution created to help large companies with diverse customer bases manage
interactions in a streamlined, customer-centric fashion. The system is
to work in a call center environment, which remains the hub of most
company-customer interaction at this point, and provides a rich set of
back-office integration capabilities. One reason this approach stands out from
a one-to-one perspective is its ability to personalize interactions. CCS is
designed to eliminate hand-offs and handle customer needs at a single point of
contact. It also enhances the service rep's ability to cross-sell products and
The foundation of the EBC is Chordiant's adaptive software based on object and
workflow technology. It's called Chordiant CCS-Customer Communications
Solution. The software relies on a layered architecture which insulates components from
each other and allows enhancements to be made in a plug-and-play, modular way.
It is designed to facilitate efforts to introduce new workflows/business logic
as necessary. The software's implementation was developed to provide benefits
such as flexibility, reusability, and scalability and high performance.